Effective Date: 22-11-2024
This Refund Policy outlines the terms and conditions for refunds for bookings made through our website. By making a booking, you agree to the terms of this policy.
1. Eligibility for Refunds
- Refunds are available only for cancellations made at least 24 hours prior to the scheduled pickup date and time.
- Cancellations made less than 24 hours before the scheduled pickup will not be eligible for a refund.
2. Refund Process
- Refunds will only be processed through the original payment method, specifically the bank card used at the time of booking.
- To initiate a refund, customers must submit a cancellation request through the website or contact our customer service team.
3. Timeframe for Refunds
- Approved refunds will be processed within 7 business days from the date the cancellation request is received and approved.
- Depending on your bank or card provider, it may take additional time for the refund to appear in your account.
4. Non-Refundable Situations
- Cancellations made less than 24 hours before the pickup time.
- No-shows at the pickup location.
- Incorrect or incomplete booking details provided by the customer.
5. Changes to the Refund Policy
- We reserve the right to amend or update this Refund Policy at any time without prior notice. Changes will take effect upon being published on our website. It is the responsibility of the customer to review the Refund Policy before making a booking.
6. Contact Information
For any questions or assistance with cancellations and refunds, please contact us at:
- Phone number: +30 6970 225 992
By using our website and booking our LGBT-friendly transportation services, you acknowledge and agree to this Refund Policy.
Rainbow Transfer is committed to providing inclusive and quality services, and we appreciate your understanding of our policies.